Patient FAQs

• We are a Medicare provider and will file with Medicare.
• Ordering provider must be an MD, DO, NP or PA.
• For Medicare and Medicare Advantage patients, ordering practitioners must be PECOS certified with Part B coverage for Labs. Medicare’s Provider Enrollment, Chain, and Ownership System (PECOS) regulation from the Centers for Medicare and Medicare Services (CMS) requires all practitioners who order testing to be enrolled in PECOS if claims are to be filed.
• Medicare Advantage patients without Out of Network benefits would be responsible for the full discounted cash rate.
• Medicare Advantage patients are required to pay a deposit at the time of submission

• Diagnostic Solutions Laboratory recommends receiving your results through your clinician to help in understanding/interpreting the meaning of the results.
• If you choose to receive your results directly from Diagnostic Solutions Laboratory, please contact a member of our customer service team.

• All our collection kits come with easy-to-follow instructions for the patient.
• Please check with your provider for any special instructions.

Additional stool collection instructions

• No. Please continue taking all medications unless otherwise directed by your provider.

• Patient should call the ordering clinician for a Test Requisition Form.
• Check email as some providers will email requisition forms to patients.

• Yes, use any clean small box suitable for shipping.

• U.S. – No, collection kits include a pre-paid 2 business day return label if mailed within the U.S.
• International – International customers must pay for shipping unless prior contract exists.